Schulung: IBM TP352G - IBM Control Desk 7.6.0.2 Fundamentals

  • Präsenztraining

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.


GK Learning Solutions Partner

Trainingsprogramm

Key topics:

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

 

Objectives:

After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation Scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Wer sollte teilnehmen:

Zielgruppe

This course is suitable for all roles, including installers, administrators, and service desk agents.

Voraussetzungen

Before taking this course, you should have the following skills:

  • Basic browser navigation skills

Schulungsmethode

presentation, discussion, hands-on exercises, demonstrations on the system.

Dauer: 2 Tage (16 Stunden )
Nr. 36264

Beginn: 10:00
Preis:1.590,00 € netto
1.892,10 € inkl. 19% MwSt.

Es entstehen keine zusätzlichen Liefer- & Versandkosten

Dauer: 2 Tage (16 Stunden )
Nr. 36264
Inhouse-Paket:Auf Anfrage
Seminarbuchung Orte und Termine
16 Sep - 17 Sep 2019Integrata AG Hamburg
Integrata AG Hamburg
Schleidenstraße 3
22083 Hamburg
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