Schulung: Communication, Argumentation, Discussion
After this seminar you will be better able to understand what others really want and to express your own wishes more clearly. You will learn to argue more convincingly, grasp issues more subtly and react more skilfully.
Perception as a basis for communication:
Perception filters and categories - Body language - Impact on emotions/behaviour
Personal communication patterns:
Typical communication traps - Blocks, signals - Meta communication - Feedback rules
Behavioural patterns in discussions:
Partner orientation - Establishing contact - Questions and answers - Apportioning speaking time - Logical levels
Arguments and claims - Effective structures in argumentation - Laws of logic and psychology - Power of persuasion and assertiveness through language
Discussions and how to lead them:
Goal/outcome-oriented discussion - Integrative discussion leadership - Roles/allocation in hierarchically structured discussions and goal-oriented teams
Personal agendas - Goal definition and accomplishment - Attainable goals - Personal strengths and weaknesses
Goal-oriented approach - Conflict = opportunity - Adapting surprising arguments to your own world - Dealing with unfairness and killer phrases
Wer sollte teilnehmen:
Experts, executives and junior executives from all corporate areas.
Adequate command of English.
Presentation, discussion, individual and group work, video recordings and analyses.