Schulung: Essential International Communication
Cultural Differences - Effective Writing - Professional Telephoning
The business world speaks and writes in English. For successful international communication you need the appropriate sensitivity when contacting other cultures. In addition, a professional use of language tools is becoming increasingly more important. This seminar deals with both these aspects.
Intercultural communication as your personal competence:
Intercultural influences on business success - Introduction of the most important culture standards such as direct and indirect communication, handling stereotypes and prejudice, monochronic and polychronic understanding of time, importance of the relationship level in business - Tips and suggestions of how to handle intercultural differences in emails and on the phone in a professional manner
Standards and conventions in international writing - Politeness and diplomacy in written English - The most important "phrases" for good style - Text structures which are to the advantage of the writer and the reader - How to write clearly and concisely and with regard to intercultural differences - Tips for professional and modern emails - Special aspects: capitals, prepositions in writing, abbreviations, correct spelling etc.
Special conventions in international telephone calls - How to build up a good relationship on the phone - Politeness on the phone and professional telephone language - Speaking on the phone with confidence and by optimal use of language and voice - Language tools such as: appropriate question techniques, repeating and checking information, international spelling, taking messages - Taking part in and leading telephone conferences
Wer sollte teilnehmen:
All employees with international business contacts.
Adequate command of English.
Presentation, discussion, individual and group work.
The telephone English block centers around practical exercises with a telephone system and personal feedback for the participants.
For your personal feedback during the business writing block please bring 3 mails that you wrote yourself to the seminar.