Schulung: Resolving conflicts respectfully
"The absence of conflict is the exception." You will learn how to make this excep-tion – virtually – the rule. Dealing with conflict In different situations is a further learning objective of this seminar – team meetings, leading discussions, different management situations etc. In addition, you will be able to recognise the sense of conflicts in order to be able to make adequate use of it in your own daily work situation.
Communication and self-image:Perception levels and filters • Recognising personal communication patterns and traps • Verbal and non-verbal signals • Feedback rules • Self-perception and other´s image of oneself
The conflict issue:Possible causes in the work processes • Types of conflict • Danger of conflict fixation • Conflict signals as an approach to early conflict res-olution
Resolving conflict:Leading dificult discussions • Dealing with „disturbances“ • Developing behavioural alternatives in difficult situations • Solution-oriented questioning • Positive intention • Intervention possibilities in conflict situations
Wer sollte teilnehmen:
Staff members of specialist departments, junior executives, team leaders and pro-ject managers.
Basic knowledge of communication. Adequate command of English.
Presentation, discussion, examples from the practical experience of the partici-pants, individual and group work, role-plays.