Schulung - Social Competence - Social Skills and Successful Interpersonal Communication

Personality competence:

Self-perception and how others perceive us - Perception filters - Channels through which we are perceived - Expanding the personal repertoire of behaviour - Clear and ambiguous messages - Perception-interpretation-emotion: Basis for reactions - Changing the subjective experience: Target physiologies

Self-management:

Positions and attitudes - Paradigms of human interaction - Individual behavioural habits and patterns - Attitudes and their effect on behaviour - Basic suppositions as guiding principles - Self-fulfilling prophecies

Communicative competence:

I-messages - Defusing situations verbally: para-phrasing - Fundamental principles of human communication - Social competence in contact with difficult communication partners - Communication structure in difficult situations - Communication barriers - Communication patterns - Formulating feedback constructively

Conflict competence:

Symptoms and causes of conflict - Dealing with conflicts destructively and constructively - Taking responsibility for yourself - Possibilities that individuals have for change and decision-making in groups - Positive team and leadership behaviour in groups - Strategies to overcome conflict - Practical implementation possibilities for conflict-solving strategies in business situations